Terms & Conditions

Because We Care

SUBSCRIPTION AND RENTAL AGREEMENT

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Acceptance of Terms & Conditions
These Terms of Use & Service and any other rules posted on our Sites (collectively, the "TOS") govern your use of theawardrobe.com (the "Site") and the Awardrobe service and sale of products (the "Service").

These Terms of Use constitute a binding legal agreement between you and Awardrobe. ("Awardrobe," "we," "us," and "our").

By using the Service or visiting or browsing the site, you accept these terms and conditions. If you do not agree to all of the terms, you should not use the Service, or visit or browse the Site or purchase a membership and you will not be permitted to hire.

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Modifications to Terms of Use
We reserve the right to change the terms of this agreement in the future and any changes will apply to the rental of any product. Notice of any modification of these Terms of Use will be posted in this section of the Site, and any such modifications will be effective upon the posting of such notice. Your continued use of the Site constitutes your binding acceptance of such modifications. Please check this section of the Site before using the Site to determine whether a change has been made to these Terms of Use.

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theawardrobe.com Rental Service
The Service allows customers to access the Site and purchase a subscription to buy products from Awardrobe in accordance with these Terms of Use. The customer can rent women's natural clothes and women's designer clothes. The customer can choose products to hire from our expansive on-line selection, and have them shipped to the customer's address. This is done with a return date. We reserve the right to limit the number of items that a member may hire at any time. The current available hiring options and rates, are outlined in detail on the Site. A refundable deposit of £70 for each item must also be placed at the time of hiring an item. Also, the current shipping policies governing the delivery and return of products are detailed on the Site. Delivery time for products you have selected to hire may vary based upon (a) inventory availability, (b) your delivery address, (c) when you place an order, and (d) other circumstances impacting delivery. Accordingly, Awardrobe makes no guarantees as to actual delivery time. The risk of loss for items shipped passes to you upon our delivery to the carrier. We will send you an email letting you know when your product is shipped.

If a product is returned in a damaged or dirty condition that exceeds normal wear and tear, as determined by Awardrobe in its sole discretion, you agree that Awardrobe may invoice you for the full cost of replacing such product as well as charge you the full amount of any lost earnings or incurred costs resulting from the damage if this exceeds the deposit placed for the order. The product replacement fee will vary depending on the specifics of each product and its amount is to the full discretion of Awardrobe.

Under no circumstances are customers to attempt to clean any products themselves (i.e. dresses, bags, etc) by any means (dry cleaned or otherwise). If done so, Awardrobe reserves the right to invoice for part or full replacement value of the items and charge you the full amount of any potential lost earnings or incurred costs regardless of whether any damage has been caused.

Any discounts, vouchers or offers made available on the site or through third party channels which are redeemable on the Awardrobe site are subject to change without notice. It is hereby confirmed that only one may be used at a time; this also will be subject to change at Awardrobe’s discretion.

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Billing
When you hire a product you will be required to provide Awardrobe with accurate, complete and current credit card information for a valid credit card that you are authorised to use. By signing up for the Service, you authorise Awardrobe or its agent to bill your credit card the applicable fees, per-item or hiring fees, shipping charges, any and all applicable taxes, and any other charges you may incur in connection with your use of the Service. The applicable fees will be charged to your credit card on the date your purchase is made. If your product is not returned on the due return date agreed when the purchase was made, Awardrobe will charge your credit card for each overdue day, at the rate set for that product as stated on the site, until a return shipment has been booked by the customer and Awardrobe are notified by the courier company.

If Awardrobe does not receive payment from your credit card provider or if your credit card expires or is rejected, you agree to pay all amounts due upon demand. Awardrobe reserves the right to take all steps necessary to collect amounts due from you, including but not limited to using third party collection agencies. Awardrobe reserves the right to correct any errors or mistakes that it makes even if it has already requested or received payment.

You are solely responsible for any and all fees charged to your credit card by the issuer, bank, or financial institution including, but not limited to, overdraft, insufficient funds, and over the credit limit fees. You agree to notify us about any billing problems or discrepancies within 90 days after they first appear on your account statement. If you do not bring them to our attention within 90 days, you agree that you waive your right to dispute such problems or discrepancies.

We may modify the price, content, or nature of the Service at any time. We may provide notice of any such changes by email, notice to you upon log-in, or by publishing them on the Site.

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Cancellation: Costs and Refunds
You may return a rented product and obtain a refund for any item that is eligible for a refund. If you do not wish to wear ANY of the items in the box, you must deposit the box for return at your local post office from within 24 hours of receiving the box. Most post office's close at 5pm. Unless otherwise approved by Awardrobe. Should the box be kept for more than 24 hours by the customer, but expects a full refund on all products – Awardrobe reserves the right to charge the full rental fee for the product with the standard rental 2 night value as minimum. Please contact customerexperience@theawardrobe.com Awardrobe reserves the right to process a refund within 14 days of a request for a refund unless the order is being disputed.

All garment tags MUST remain intact. If you fail to fulfill agreed upon terms, your credit card will be charged for the full, non-discounted fees and charges for the entire period you booked the product for.

If you wish to cancel your order BEFORE it is delivered, please let us know as soon as you can by contacting customer service on customerexperience@theawardrobe.com and we will happily take care of this for you. 

If you are unclear on any of these terms or have any questions please get in touch by contacting customer service on customerexperience@theawardrobe.com

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theawardrobe.com £9 Monthly Subscription Service

theawardrobe.com has a monthly subscription membership which grants you access to all our I N F I N I T Y products all month for £9. There is no registration fee. Conditions do apply.

Free trials are limited to one per customer and we reserve the right to limit the expenditure amount and products shipped to ensure our sustainability standards are met.

There is no obligation to order products every month.

• Paid subscription customers will receive an item of their choice for free every billing cycle until cancelled. Free items shipped depend on stock availability and shipping address

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  No more than £100 RRP / £250 RRP can be sent to you during a free trial / in one monthly billing cycle (unless an upgrade is purchased that increases the RRP spend amount)

You may cancel your Subscription and any Upgrades at any time. There is no cancellation fee. Contact us on:  customerexperience@theawardrobe.com

To cancel your subscription you must notify us by email prior to 14 days before the next payment is due to be deducted.

• There is a 1 month minimum policy when you sign up to the membership (unless a free trial is purchased) and your card will be charged £9 every 30 days from the date you first register

• When you sign up you will be charged £9 for the first month (unless a free trial is purchased)

• You do not need a Paypal account to sign up. You will see a link to pay by normal bank card.

As a theawardrobe.com subscribed member, you agree to receive emails, newsletters which outlines new arrivals / new designer brands etc. All orders are subject to availability. The website is not live and does allow you to place an order for products which may not be available. Theawardrobe.com cannot guarantee that your chosen product will be available in a particular month as it could be ordered by another customer. By processing an order online you understand this and we do not process refunds based on complaints based on this reason.

For your convenience, when you become a subscribed member with a credit or debit card, all future monthly charges will be automatically charged to your specified card.

There is a 1 month minimum policy when you sign up to the subscription membership and your card will be charged £9 every 30 days from the date you first register. Your subscription will continue to run unless you cancel your subscription. Your subscription will continue and payment will be taken each month, whether you decide to hire products or not. This will continue to run until the subscription is cancelled.

Once you cancel the subscription, you will not be eligible to place further orders.

If your theawardrobe.com subscription is terminated for any reason--whether you choose to cancel or if theawardrobe.com cancels your subscription for any reason it will be to the discretion of Awardrobe as to whether you can receive further boxes delivered. theawardrobe.com reserves the right to change these terms and conditions at our discretion, and may terminate the credits program at any time. Refunds are at the sole discretion of theawardrobe.com

We will do everything we can to ensure that your subscription is as enjoyable and satisfying as possible. However, you are free to cancel your subscription any time by contacting us. Refunds are at the sole discretion of theawardrobe.com
We may terminate your subscription, without notice, for conduct we believe violates this Agreement or our policies, is harmful to other Members or our business interests, or for an inactive account.

Payment for all orders must be made by credit or debit card on the payment page. We accept payment by most major credit or debit cards. Please note that, for security reasons, we ask customers ordering for the first time to provide proof of their billing address. This has to be approved by us before the first delivery can be made. We can only accept Payment Methods where the statement address is within the United Kingdom.

By continuing your subscription, you accept and agree to the Terms of Service and any changes made by us to it once we notify you of these changes. If you do not wish to be bound by these terms, please see above for how to cancel your subscription. Your edits or changes to either the online or offline versions of these terms will not be effective, regardless of form.
Discount codes may from time to time be offered either through theawardrobe.com directly or through other companies and/or third parties; such codes cannot be used in conjunction to the Membership offer and your membership code
We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your credit or debit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method including a mailed statement.

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Cashback policy

Customers are eligible for cashback in the form of digital coupons to spend exclusively with Awardrobe by sending in pre-worn, old and/or unwanted clothes. The following conditions must be met for each item to ensure cashback to use on the Site:

• Women's and children's over underwear clothes (i.e. top, dress, trousers, baby grow, vest)

• Unstained and unripped/undamaged, slight wear and tear will be acceptable but may compromise the full cashback allowance

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Submissions
The Site may allow you and other third parties to post reviews or comments concerning the Service or the products we distribute. Any opinions, advice, statements, services, offers, or other information that constitutes part of the content expressed or made available by third parties on the Site are those of the respective authors or producers and not of Awardrobe, or its shareholders, directors, officers, or employees. Awardrobe may review and delete any content, in whole or in part, that in the sole judgment of Awardrobe violate these Terms of Use or which might be offensive, illegal, or that might violate the rights of or harm any third parties. Nonetheless, under no circumstances will Awardrobe or its shareholders, directors, officers, directors, or employees be held liable for any loss or damage caused by your reliance on information obtained through the Site. It is your responsibility to evaluate the information, opinion, advice, or other content available through the Service or the Site.

We are free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us (each, a "Submission"), including, without limitation, responses to questionnaires or through postings on message boards on the Site without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Site and the Service. Furthermore, by posting any Submission on the Site, submitting information to us, or in responding to questionnaires, you grant us a perpetual, non-exclusive, fully paid, royalty-free, irrevocable, sublicenseable, worldwide license and right to display, use, perform, reproduce, modify, distribute and create derivative works of the Submission or information submitted in any media, software, or technology of any kind now existing or developed in the future. By posting or providing a Submission or information, you represent and warrant that public posting and use of your Submission or information by Awardrobe will not infringe on or violate the rights of any third party.

Be advised that we do not accept unsolicited materials or ideas for use or publication, and are not responsible for the similarity of any of our content to materials or ideas transmitted to us. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against us and our affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent.

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Use Restrictions
You will not use the Site or Service to: (a) upload, post, email, or otherwise transmit any Submission that contains personally identifying information (such as actual names, phone numbers, mailing addresses, email addresses and URL), unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) harm minors in any way; (c) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; (d) upload, post, email, or otherwise transmit any Submission that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); (e) upload, post, email or otherwise transmit any Submission that infringes any patent, trademark, trade secret, copyright or other proprietary right of any party; (f) upload, post, email, or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other forms of solicitation; (g) upload, post, email, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (h) interfere with or disrupt the Site or servers or networks connected to the Site, or disobey any requirements, procedures, policies or regulations of networks connected to the Site; (i) intentionally or unintentionally violate any applicable local, state, national or international law or regulation; (j) "stalk" or otherwise harass another; (k) write comments that in any way refer to persons under 18 years of age; or (l) collect or store personal data about other users.

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Access Limits
Unless otherwise specified, the content on the Site is for your personal and non-commercial use; Awardrobe grants you a limited license to access the Site solely for that purpose. You may not download (other than through page caching necessary for personal use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, offer for sale, or use in any other way the Service, or any information contained on, or obtained from, the Site without the express written consent of Awardrobe. Any and all unauthorized uses of the Site or the contents therein will terminate the limited license granted to you. Without our express written consent, you may not (a) use any automated means to access the Site or collect any information from the Site (including without limitation robots, spiders or scripts), or (b) frame the Site, place pop-up windows over its pages, or otherwise affect the display of its pages. This means, among other activities, that you agree not to engage in the practices of "screen scraping," "database scraping," or any other activity with the purpose of obtaining lists of users or other information.

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Disclaimers of Warranties; Limitations on Liability
The Service (including the products provided under the Service or purchased through the Site), and the Site and its contents, are provided "as is"; Awardrobe makes no representations or warranties of any kind with respect to the Service, gift cards, products provided with or sold by the Service, the Site, or any contents therein. Awardrobe assumes no liability or responsibility for any errors or omissions in providing the Service or in the content of the Site, any failures, delays, or interruptions in the shipment of products, delivery of any content contained on the Site, any losses or damages arising from the use of the content provided on the Site, goods or services provided by Awardrobe, or any conduct by users of the Site. Awardrobe reserves the right to refuse to ship products in its sole discretion. AWARDROBE  EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES RELATING TO THE SERVICE, THE PRODUCTS, AND THE SITE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, AUTHENTICITY, TITLE, AND NON-INFRINGEMENT. In addition, Awardrobe does not represent or warrant that the information on or accessible via the Site or through the Service is complete or current.

AWARDROBE’S AND ITS AFFILATES', SUPPLIERS', AND THEIR RESPECTIVE OFFICERS', DIRECTORS', SHAREHOLDERS', EMPLOYEES' AND AGENTS' LIABILITY UNDER THESE TERMS OF USE AND ANY OTHER TERMS AND CONDITIONS (INCLUDING GIFT CARD TERMS AND CONDITIONS) IS LIMITED TO DIRECT, OBJECTIVELY MEASURABLE DAMAGES. AWARDROBE AND ITS AFFILATES, SUPPLIERS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES AND AGENTS WILL NOT BE HELD LIABLE FOR ANY INDIRECT OR SPECULATIVE DAMAGES (INCLUDING, WITHOUT LIMITING THE FOREGOING, CONSEQUENTIAL, INCIDENTAL, AND SPECIAL DAMAGES) INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, BUSINESS INTERRUPTIONS, AND LOSS OF PROFITS, REGARDLESS OF WHETHER THESE PARTIES HAD ADVANCE NOTICE OF THE POSSIBILITY OF ANY SUCH DAMAGES. AWARDROBE’S AND ITS AFFILATES', SUPPLIERS', AND THEIR RESPECTIVE OFFICERS', DIRECTORS', SHAREHOLDERS', EMPLOYEES' AND AGENTS' TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE, THE PRODUCTS, GIFT CARDS, THE SITE OR THESE TERMS OF USE, WHETHER IN CONTRACT OR IN TORT, SHALL NOT EXCEED THE AMOUNTS PAID TO AWARDROBE BY YOU UNDER THESE TERMS OF USE. EACH PROVISION OF THESE TERMS OF USE THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THESE TERMS OF USE BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY AWARDROBE TO YOU AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT. THE LIMITATIONS IN THIS SECTION WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY IN UNDER THESE TERMS OF USE. Some states do not allow the foregoing limitations of liability, so they may not apply to you.

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Indemnity
You agree to indemnify and hold Awardrobe, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the Service in violation of these Terms of Use and/or arising from a breach of these Terms of Use.

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Intellectual Property
Any trademarks not owned by Awardrobe that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Awardrobe. All content and compilation thereof on the Site, including, but not limited to, text, graphics, logos, designs, photographs, button icons, images, data compilations, and software, is the property of Awardrobe, its licensors, or its product suppliers, and is protected by United Kingdom and international copyright laws. No material, including, but not limited to, the material listed above, should be reproduced or used without our express written permission.

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Termination
You agree that we, in our sole discretion, may terminate your password, account, or use of the Service or the Site, and remove and discard any of your Submissions from the Site, for any reason, including, without limitation, for lack of use or if we believe that you have violated or acted inconsistently with the letter or spirit of these Terms of Use. Also, we may, in our sole discretion and at any time, discontinue providing the Service or the Site, or any part thereof, with or without notice. You agree that any termination of your access to the Service or the Site may be effected without prior notice, and you acknowledge and agree that we may immediately suspend, deactivate or delete your account and all related information and Submissions made from your account and bar any further access to such information or to the Site. Further, you agree that we will not be liable to you or any third-party for any suspension or termination of the Service or your access to the Site.

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Links and Advertising
We may provide, or third parties may provide, links to other Web sites or resources that are beyond our control. We make no representations as to the quality, suitability, functionality, or legality of any sites to which links may be provided, and you hereby waive any claim you might have against us, with respect to such sites. AWARDROBE IS NOT RESPONSIBLE FOR THE CONTENT ON THE INTERNET OR WEB PAGES THAT ARE CONTAINED OUTSIDE THE SITE.

Your correspondence or business dealings with, or participation in promotions of, advertisers or partners found on or through the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser or partner. You agree that we are not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers or partners on the Site.

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Service Tests
Awardrobe tests aspects of its Service from time to time. Awardrobe reserves the right to include you in such tests without notice.

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Intellectual Property Rights
You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights relating to the Content as herein described, including Awardrobe Software and all HTML and other code contained in this Site, shall remain at all times vested in Awardrobe and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Awardrobe and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

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Taxes
All applicable local, city, and state taxes are your responsibility. You agree to pay these taxes.

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General
Awardrobe’s failure to act in a particular circumstance does not waive its ability to act with respect to that circumstance or similar circumstances. By using the Site or the Service, you consent to receiving electronic communications from Awardrobe. These communications will include notices about your account (e.g., shipping and receiving emails and other transactional information) and information concerning or related to the Service. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. Awardrobe is excused for any failure to perform to the extent that its performance is prevented by any reason outside of its control. These Terms of Use comprises the entire agreement between you and Awardrobe and supersede all prior agreements between the parties regarding the subject matter contained herein.

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Accidental Damage Waiver
Goods are hired to the customer on the understanding that they shall be returned in an undamaged condition and the customer will be responsible for, and indemnify Awardrobe against, any loss or damage to the goods whilst on hire. Accidental Damage Waiver (ADW) at a cost of £7.00 can be added to all hires, this provides cover for any minor damage while the product is in the customer's possession. ADW does not cover loss, theft or serious damage.  ADW does not cover occasions when we need to make a repair to a product or clean the product multiple times in order to rent it again. Products damaged will either be be charged a £40 tailor fee or the full replacement fee of the product.  Extra charges will also apply on occasions when the damage to the product delays or cancels a future customer. This will be charged at the rate of the lost rentals accumulated. These decisions are at the full discretion of Awardrobe and will be followed through.

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Entire Agreement
The TOS (as amended from time to time) constitutes the entire agreement between you and Awardrobe regarding your use of this Site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Awardrobe in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the TOS, the TOS shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the TOS. You confirm that, in agreeing to accept the TOS, you have not relied on any representation save insofar as the same has expressly been made a representation in the TOS and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the TOS save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the TOS.

Updated July 25, 2022